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Auteryn

Customer Support Automation

Automate Customer Support with AI Agents

Handle 80% of support tickets automatically. Deploy AI agents that understand context, access your knowledge base, and resolve issues 24/7—across web chat, Slack, WhatsApp, and email.

Real Results: TechCorp reduced response time from 4 hours to 15 minutes and handles 3x more tickets with the same team size.

The Challenge

Support teams face constant pressure:

  • Slow response times - Customers wait hours for simple answers
  • Repetitive questions - 80% of tickets are variations of the same issues
  • High costs - Each support agent costs $50k+/year
  • 24/7 coverage - Customers expect instant help at any hour
  • Scaling problems - Hiring doesn’t keep pace with growth

The cost of poor support:

  • Lost customers (67% switch after bad support)
  • Damaged reputation
  • Overwhelmed team burnout
  • Revenue impact from churn

The Solution

Auteryn support agents work 24/7, understand context from your knowledge base, and escalate complex issues to humans seamlessly.

Key Capabilities

Instant Responses

Answer customer questions in under 30 seconds, not hours. No more waiting in queue.

Multi-Channel

Deploy to web chat, Slack, WhatsApp, Telegram, and email from a single agent.

Knowledge Integration

Automatically pulls answers from your docs, FAQs, and past ticket resolutions.

Smart Escalation

Recognizes complex issues and routes to human agents with full context.

Continuous Learning

Improves from feedback and new documentation automatically.

Multi-Language

Supports 50+ languages natively. Serve global customers effortlessly.

How It Works

  1. Connect Your Knowledge Base

    Link your documentation, FAQs, help center, and past ticket database. The agent indexes everything automatically.

  2. Configure Response Templates

    Define your brand voice, escalation rules, and common workflows. Set boundaries for what the agent can handle.

  3. Deploy to Your Channels

    Add the web widget to your site, connect Slack/WhatsApp, or integrate via API. Takes 5 minutes per channel.

  4. Monitor and Improve

    Review conversations, gather feedback, and refine responses. The agent gets smarter over time.

Real Results

Case Study: TechCorp

Before Auteryn:

  • Average response time: 4 hours
  • Tickets resolved: 60% first contact
  • Customer satisfaction: 3.2/5
  • Support team: 12 agents
  • Annual cost: $600k

After Auteryn:

  • Average response time: 15 minutes (94% faster)
  • Tickets resolved: 80% automated
  • Customer satisfaction: 4.8/5
  • Support team: 12 agents (handling 3x volume)
  • Annual savings: $200k

Features in Detail

Intelligent Routing

The agent automatically categorizes tickets and routes them appropriately:

  • Simple questions → Answered instantly by agent
  • Account-specific → Pulls customer data, resolves with context
  • Technical issues → Escalates to engineering with diagnostic info
  • Billing questions → Routes to finance with account details

Context Awareness

Unlike basic chatbots, Auteryn agents understand:

  • Customer history and past interactions
  • Current account status and subscription
  • Related documentation and solutions
  • Sentiment and urgency level

Proactive Support

Set up agents to:

  • Send onboarding tips to new customers
  • Follow up on unresolved tickets
  • Notify about service updates
  • Gather feedback after resolution

Integration Options

Web Widget

Embed on your website with one script tag. Fully customizable branding.

Slack

Deploy to internal or customer-facing Slack channels. Mention to activate.

WhatsApp

Connect via WhatsApp Business API. Serve customers where they are.

Email

Integrate with your support email. Auto-respond and triage incoming tickets.

Zendesk/Intercom

Native integrations with popular helpdesk platforms.

Custom API

Build custom integrations with our REST API.

Pricing

Support automation typically pays for itself within the first month:

  • Free tier: 500 credits/month (≈ 200 conversations)
  • Starter: $49/month (5,000 credits ≈ 2,000 conversations)
  • Pro: $199/month (25,000 credits ≈ 10,000 conversations)
  • Enterprise: Custom pricing for high-volume support

ROI Calculator: If you handle 1,000 tickets/month at $10/ticket cost, automation saves $8,000/month.

Get Started

  1. Sign up free - No credit card required

  2. Follow the quickstart - Create your first agent in 10 minutes

  3. Use the support template - Start with our pre-built support playbook

  4. Deploy to your site - Add the widget to your website

Questions?

  • Can it handle complex technical questions? Yes, but it will escalate to humans when needed. You control the escalation rules.
  • What languages are supported? 50+ languages including English, Spanish, French, German, Chinese, Japanese, and more.
  • How long does setup take? Most teams are live within 1 hour. The quickstart takes 10 minutes.
  • Can I customize the responses? Absolutely. You control the tone, style, and content of all responses.
  • What if it gives wrong answers? You can review all conversations, provide feedback, and update the knowledge base. The agent learns from corrections.

View all FAQs →