Agent Types
Auteryn has three agent types, each optimized for a different deployment scenario.
Internal Team use
Best for: Team productivity, engineering automation, internal tools
An Internal agent is designed for use by your own team members. It operates with the full power of the platform:
- Advanced execution mode by default for thorough, multi-step reasoning
- Access to all tools and knowledge bases you configure
- Not exposed to external users — only org members can interact with it
Typical use cases:
- Dev assistant that reviews PRs and answers code questions
- Research agent that compiles weekly briefings
- DevOps agent that monitors alerts and runs playbooks
- Internal Q&A bot for your company wiki
Customer-Facing External users
Best for: Customer support, sales, product Q&A, end-user assistants
A Customer-Facing agent is deployed to external users — your customers:
- Standard execution mode by default for quick responses
- Deployable to web widget, Telegram, WhatsApp, Slack channels
- Supports multiple customers interacting concurrently
- Each customer gets their own isolated conversation context
Typical use cases:
- Support bot on your website or app
- WhatsApp assistant for e-commerce
- Telegram bot for SaaS product help
- Customer onboarding agent
Collaboration Team channels
Best for: AI teammates working alongside your human team in Slack
A Collaboration agent works inside your team’s existing communication channels as a participant — not just a bot that responds to commands:
- Standard execution mode by default
- Can be mentioned in conversations, react to messages, and proactively send updates
- Has access to team context within the channel
- Designed to feel like a team member, not a tool
Typical use cases:
- Standup summary bot in Slack
- Code review commenter in GitHub + Slack
- Meeting recap assistant
- Sprint planning helper
Comparison
| Feature | Internal | Customer-Facing | Collaboration |
|---|---|---|---|
| Default execution | Advanced | Standard | Standard |
| Audience | Your team | Your customers | Your team |
| Deploy to web widget | ❌ | ✅ | ❌ |
| Deploy to Telegram / WhatsApp | ❌ | ✅ | ❌ |
| Deploy to Slack | ❌ | ✅ | ✅ |
| API access | ✅ | ✅ | ✅ |
| Multi-user concurrent | No | Yes | Yes |
| Memory across sessions | ✅ | Optional | ✅ |
Changing an agent’s type
You can change the type at any time in Agent → Settings. Note that changing from Customer-Facing to Internal will unlink any active channel deployments.